Tatcha Reviews

The tatcha water cream gave me a reaction, the company (tatcha) refuses to help me with it because I bought it from Sephora. Awful, awful customer service, snarky agent on Facebook chat for the site, the supposed Customer Service Mgr Simon is very condescending and rude.

WORST CUSTOMER SERVICE EVER!!!!!!!!! DO NOT BUY FROM COMPANY WEBSITE.
If you want to pay for products and not recieve them, Tatcha is the company for you. I placed an order and did not get the items. They made me wait a month claim and said I would get a refund and never did. The customer service line is the ABSOLUTE WORST!!! They are rude, do not consider your feelings, and cut you off. If you get Anne, I think thats her name, just hang up unless you want someone who is rude and makes rude comments about your situation. Their products are AMAZING but do not order directly from them because they will not give your money back if you have any issues.

I received the starter kit as a gift. It irritated my under eye area and eyelids. There were red and dry patches around the eye area. I even tried to moisturizer on my husband and it irritated him as well. But the canvas seemed useful

Customer service is impeccable as are their products, i really couldn't recommend a company more. I have extremely sensitive skin and it is subject to a lot of issues, they were without a doubt one of the most helpful companies I've ever dealt with.

Trying to contact them about my order for the past week or two and still no response. My order was supposed to be shipped a week and a half ago. I have emailed and called and still no response.

This is a brand that I discovered through YouTube - it definitely seems to be popular amongst beauty bloggers. I tried the dewy skin cream and it left my skin feeling amazing. It pretty pricey at around $60/70 but the quality makes up for it. I love the packaging, too.

The website is super easy to navigate, however I have only purchased through Mecca. It would be great to have this stocked at more online retailers for easier access.

I ordered 2 moisturers and a face wash and only received the moisturizers. When I contacted customer service they asked for proof and seem reluctanct to fix their mistake. Will not order from them again to avoid the stress of dealing with them when they mess up the order.

I was recommended the rice wash and dewy cream for my dry skin by a tatcha representative. My skin is clear yet very dry. I tried this method and it BROKE ME OUT REALLY BAD. I GOT ACNE EVERYDAY AFTER WEARING THIS PRODUCT..i have never had not even one ACNE STAGE my teens or on my days. I messaged tatcha and they wanted the products returned for a solution. Hello we are in a pandemic?? How would u take this in return back?? I had clearly told them i was detected with covid 19 so i had to get rid of ALL MY SKINCARE, AND CARE UTILITIES, i had contact with... They still didnt care. I had posted this review on their website but i dnt see it. How funny??? I will never recommend this. Overpriced and HORRIBLE FOR DRY SKIN!

I have tried the water cream moisturizer believing that it wouldn't actually work on my sensitive skin, but, to my surprise, it did wonders! The website is easy to navigate and have many products that make me tempted to buy everything I see! Tatcha has both the aesthetics of the brand and quality you pay for.

The only reason I can't make myself give this company a five-star review is because their products -while outstanding- are a bit pricey and the company does not offer many discount sales.
I only wished I could afford more of their high-quality serums and creams, especially because I have sensitive skin. Maybe Tatcha should explore packaging their products less elegantly and pass the savings on to the customer.
Until then, I will keep on using their cleansing products and their make up line, albeit sparingly.